Support
Contact us
Email support@hampsonlabs.co.uk. Please include your iPhone and Apple Watch models, their software versions, and the DepthPilot version (on iPhone: More → Settings). We aim to reply within two working days.
Common questions
Which devices does DepthPilot work with?
Apple Watch Ultra (any model) paired with an iPhone. The dive computer runs on the Watch; the iPhone app holds your log, planner, dive sites and settings.
The Watch didn't ask for Health or Location access
On the Watch, open DepthPilot → Settings → Health access / Location access and tap to allow. If you previously declined, turn them on in the Health app on iPhone (Sharing → Apps → DepthPilot) and in the Watch's Settings → Privacy & Security → Location Services.
My dive hasn't appeared on my iPhone
Dives stay safely on the Watch until the iPhone confirms it has them. Open DepthPilot on both devices with Bluetooth on, then tap Sync now on the iPhone's Home screen.
What does "GAUGE" mean on the Watch?
Without DepthPilot Pro, the Watch works as a depth gauge and bottom timer: depth, time, ascent rate and alarms, safety stop and compass. Pro adds the live no-stop time, the dive planner and navigation to a dive site. A mandatory decompression stop is always shown, with or without Pro.
How do I restore DepthPilot Pro on a new iPhone?
Sign in with the same Apple ID, open DepthPilot → More → DepthPilot Pro → Restore purchases. Pro then reaches your Watch automatically.
How do I cancel a subscription?
On iPhone: Settings → your name → Subscriptions → DepthPilot. Cancel at least 24 hours before the renewal date. Pro stays active until the end of the period you've paid for. For refunds, use reportaproblem.apple.com; purchases are handled by Apple.
How deep does DepthPilot measure?
Apple Watch Ultra measures depth to 40 m. Beyond that, depth and decompression can't be calculated and the Watch shows BEYOND SENSOR RANGE. End the dive safely using your backup instruments.
Dive safely
DepthPilot assists your judgement; it does not replace your training, your dive plan or your buddy. Dive within the limits of your certification, carry a backup depth gauge and timer, and if the Watch shows an error, end the dive safely. No dive computer can guarantee you won't get decompression sickness.